In this article, author Amy Gallo identifies personal conflict styles as either avoiding or seeking conflict and demonstrates the importance of recognizing your conflict style and the conflict style of others to effectively assess and productively approach conflict interactions. To achieve this Gallo presents simple methods for assessing conflict styles and offers recommendations for how to approach conflict based on these assessments. That by putting thought into both your conflict style and the styles of others you can make informed choices about how to handle disagreement and resolve conflicts.
Although this article is not complicated, it gave me pause to think about my conflict style, and to consider contentious situations I have been in with specific coworkers. Without this ability to appropriately assess my style and others’ I was more likely to exacerbate conflict rather than to resolve it. The article points out that no individual is strictly a seeker or avoider all the time but exhibits natural tendencies one way or the other. Thinking about others’ conflict styles at the very least offers compassion and consideration for their position than if I am to simply raise an issue seeking a solution that satisfies my position. In considering the styles and positions of others I am likely more open to shared resolution rather than winning or losing. In the end, our clients and customers satisfaction matter most and is contingent on the effectiveness of our department, rather than my personal success.
LO2: Demonstrate the ability to assess complex organizational environments and achieve communication goals.
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